Answer Questions

  • Address 10,000+ constituent questions quickly and conveniently and confidentially.
  • Provide Answers in English and Spanish
  • Refer constituents to in-person assistance
Pledge to be counted in the 2020 census Pledge Card that reads "TEXT PLEDGE TO 987987. In 2020, I will be counted in the Census because I care about money for my community. Census Outreach"
  • Reminders: Respondents can opt-in to be reminded to respond
  • Human Centered: If a question can’t be automatically answered, it can be routed to a person to respond
  • Channel integration: Chat via apps like Facebook Messenger to meet constituents where they already are
  • Robust Reporting: Through the admin dashboard, see live questions asked by local residents

Easy to Implement


Install the chat on your Census, State, County, City, Library or Organization website(s) to address questions as respondents complete the Census online

Help Desk via SMS text messaging for Census Outreach
Help Desk via SMS text messaging for Census Outreach


Promote your text-in number and provided startword, and respondents can ask questions directly from any SMS capable phone

Cost Effective Way To Remove Barriers to Being Counted

solve question answered
1-1 human call

Best Practices

Make it easy to find:

  • Install the chat experience on your Census website, library portal or anywhere constituents might go for Census help

Advertise it:

  • Keep It Simple: Have Questions About the Census? Text {Census} to {XXX-XXX-XXXX}
  • In-person: At events, town halls, tabling or CCC events, introduce the HelpDesk and encourage folks to pull out their phones and text in right then and there
  • Online: Include the text-in number on your website, tweet, post or include the text in information on digital advertising
  • Everywhere: Promote your text-in number and startword on all Census materials, from flyers to radio and tv spots