HelpDesk

Address 10,000+ constituent questions quickly and conveniently and confidentially.
Provide Answers in English and Spanish
Refer constituents to in-person assistance

Pledge to be counted in the 2020 census Pledge Card that reads "TEXT PLEDGE TO 987987. In 2020, I will be counted in the Census because I care about money for my community. Census Outreach"

Reminders: Respondents can opt-in to be reminded to respond
Human Centered: If a question can’t be automatically answered, it can be routed to a person to respond
Channel integration: Chat via apps like Facebook Messenger to meet constituents where they already are
Robust Reporting: Through the admin dashboard, see live questions asked by local residents

Easy to Implement

Web:

Install the chat on your Census, State, County, City, Library or Organization website(s) to address questions as respondents complete the Census online

Text:

Promote your text-in number and provided startword, and respondents can ask questions directly from any SMS capable phone

Cost Effective Way To Remove Barriers to Being Counted

solve question answered

HelpDesk

$0.25

1-1 human call

$6-$23

Best Practices

Make it easy to find:

Install the chat experience on your Census website, library portal or anywhere constituents might go for Census help

Advertise it:

Keep It Simple: Have Questions About the Census? Text {Census} to {XXX-XXX-XXXX}
In-person: At events, town halls, tabling or CCC events, introduce the HelpDesk and encourage folks to pull out their phones and text in right then and there
Online: Include the text-in number on your website, tweet, post or include the text in information on digital advertising
Everywhere: Promote your text-in number and startword on all Census materials, from flyers to radio and tv spots

Answer Questions

Easy to Implement

Web:

Text:

Cost Effective Way To Remove Barriers to Being Counted

Best Practices

Make it easy to find:

Advertise it:

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