2020 Census HelpDesk for Cities

Your constituents have questions. Help them get answers.

Get Started Today

HelpDesk can be quickly implemented to help answer constituents' questions and reduce city administrators' Census workload.
‍
Please complete the form below to get started.

Next
Thank you! 
Our team will be in touch with you over email with next steps. In the meantime, we invite you to get some information and inspiration on how to help your community achieve a complete count on our blog.
Oops! Something went wrong while submitting the form.

Instantly Answer Constituents' Census Questions In Language

Over 10,000 questions mapped to verified, up-to-date Census information.
Available to answer questions 24/7 via text or as an easy to install web chatbot.
Regular reporting on usage and types of questions asked.
Respondents can ask questions and receive answers in English, Spanish, Chinese, Vietnamese & Russian.
Text Messages are the #1 Follow-Up Method Preferred by Hard-to-Reach
- Census Barriers Attitudes Motivations Study, Census Bureau 2019

How it Works

  • Invite your constituents to text in their questions via any text-capable device or chat in questions through an installed webchat on your website
  • Questions are answered automatically, in-language, and respondents are asked if they'd like reminders
  • Reports are generated on a regular basis to help guide your Census outreach efforts

Pricing

Small Cities

Best for cities with populations
under 200k

SUPPORT

• Self Service
• Webinars

LANGUAGES
(Choose from Chinese, Vietnamese, Russian)

English, Spanish, +1

CUSTOMIZATION

• Logo

• Color

• Welcome Message

LOCAL PARTNER PACKAGE

N/A

MARKETING PACKAGE

Sample Marketing Materials

MESSAGE LIMIT

Up to 1K per day

PRICE

$9,995

‍

‍

Medium Cities

Best for cities with populations
between 200k-700k

SUPPORT

• Self Service
• Webinars

• 1 Hour of Coaching

LANGUAGES
(Choose from Chinese, Vietnamese, Russian)

English, Spanish, +2

CUSTOMIZATION

• Logo

• Color

• Welcome Message

LOCAL PARTNER PACKAGE

• Local Hotline Referral

• Up to 5 Subgroups

MARKETING PACKAGE

Sample Marketing Materials

MESSAGE LIMIT

Up to 5K per day

PRICE

$44,995

‍

‍

Large Cities

Best for cities with populations
greater than 700k

SUPPORT

• Self Service
• Webinars

• TBD Hours of Coaching
(Based on Client Need)

LANGUAGES

English, Spanish, Chinese,
Vietnamese, Russian

CUSTOMIZATION

• Logo

• Color

• Welcome Message

LOCAL PARTNER PACKAGE

• Local Hotline Referral

• Up to 10 Subgroups

MARKETING PACKAGE

Customized Marketing Templates
for Emails, Fliers, etc.

MESSAGE LIMIT

Up to 10K per day

PRICE

Custom:

Please Submit an Inquiry and Our Team
will Be in Touch
‍

Help Your City Achieve a Complete Count in the 2020 Census!
‍
Please complete the form below to get started.
Next
Thank you! 
Our team will be in touch with you over email with next steps. In the meantime, we invite you to get some information and inspiration on how to help your community achieve a complete count on our blog.
Oops! Something went wrong while submitting the form.

About

CommunityConnect Labs is a nonprofit based in Redwood City, CA, focused on helping connect low-income, minority and underserved populations with public services through mobile messaging.

Contact

Have questions or want to learn more? Contact Us